Frequently Asked Questions
WHERE IS THE UMS?
The 2018 Underground Music Showcase spans up and down Broadway, starting at Moe’s BBQ to the north, and heading south all the way to Illegal Pete’s on South Broadway. Inside of this footprint, the UMS will have FOUR outdoor stages:
Sesh Stage is located at 375 Broadway
Imagination Stage is at 235 Broadway
Comedy Stage is inside of a tent in the Illegal Pete’s parking lot at 270 S. Broadway
And we’re pleased to announce that our Main Stage will be back in the Goodwill Parking lot at 21 S. Broadway.
Make sure to head to our website for a full listing, and download the app to stay as up to date as possible.
HOW DO I GET MY WRISTBAND? WHERE ARE THE BOX OFFICES AND WHEN ARE THEY OPEN?
New to the UMS this year, we’ll have FOUR box offices available for you to purchase tickets, redeem tickets, and get your festival wristband. The box offices will be located:
Outside of Goodwill ( 21 S. Broadway ), which is also the MAIN box office
Times: Friday: 10am - 10pm, Saturday: 10am - 10pm, Sunday: 10am - 9pm
Outside of the Sesh Stage at 4th and Broadway
Times: Friday: 5 - 10pm, Saturday: 11am - 10pm, Sunday: 11am - 9pm
At the Imagination Stage, located at 235 Broadway ( Import Mechanics)
Times: Friday: 5 - 10pm, Saturday: 11am - 10pm, Sunday: 11am - 9pm
HOW DO I GET TO PLAY AT THE UMS?
We’ll contact you if interested. Submissions for 2019 will be open early next year.
WILL YOU BE POSTING SET TIMES IN ADVANCE?
WHAT'S THE BEST TIME TO ARRIVE?
Make sure to head over to any of the FOUR box offices located up and down Broadway. You should definitely plan to arrive early to be on the safe side. This way, you won’t miss your favorite artist(s). Parking in the Baker neighborhood is less than ideal in general, and we cannot stress enough the need to carpool, ride a bike/skateboard/rollerblade to the festival. For the easiest and fastest arrival and departure, take a Lyft. There will be designated Lyft pick up/drop off zones at each outdoor stage.
WHAT TIME DOES THE FESTIVAL END EACH DAY?
The outdoor stages will end promptly at 10:00 pm each night. For the rest of the venues… please pay attention to the festival schedule. Most venues stay open until 2:00 a.m… give or take a few minutes...
WHAT WILL THE WEATHER BE LIKE AT THE FESTIVAL? HOW HOT WILL IT BE DURING THE DAY AND HOW COLD WILL IT BE AT NIGHT?
WHAT ARE YOU DOING TO ENSURE MY SAFETY AT THE FESTIVAL?
We take safety and security VERY seriously. We work hand in hand with relevant law enforcement and public protection agencies to help ensure the safety of our event. If you see something, say something to a person in a UMS shirt and they will contact the appropriate authorities.
DO YOU HAVE A COMMUNITY HARM REDUCTION PLAN?
I'M A MEMBER OF THE MEDIA. HOW DO I GET A MEDIA PASS?
Please head over to our Home page, scroll towards the bottom and under “LOOKING FOR A MEDIA PASS?” … click on “APPLY FOR ONE HERE,” and we’ll take care of the rest.
ARE YOU HIRING VOLUNTEERS, PHOTOGRAPHERS/VIDEO PEOPLE, ETC FOR THE EVENT?
HOW DO I BECOME A FOOD VENDOR? ... OR A NON-FOOD VENDOR?
CAN I USE PASSES, WRISTBANDS OR THE UNDERGROUND MUSIC SHOWCASE (UMS) NAME TO PROMOTE MY BAND, EVENT, PRODUCT?
No, the Underground Music Showcase trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official festival sponsors do so with the express permission of the festival organizers.
CAN I SELL MY [INSERT CRAP I WANT TO SELL] IN THE FESTIVAL?
No. If you don’t have vending approval from the festival organizers, your items will be surrendered/confiscated.
WHERE CAN I FIND MY TICKETS?
You should have received an email with your tickets. Pull the QR code up on your phone ahead of time so you're ready to get in as quickly as possible. You may also print the tickets, but let's save some trees if possible! Also, as a reminder, make sure to have your ID ready at the door for a speedy entrance.
MY FRIEND PURCHASED MY TICKETS… WHAT DO I DO?
Holler at your friend for those tickets!
WHEN DOES THE SHOWCASE START AND END?
The Underground Music Showcase begins at 5:00 pm on Friday (7/27) evening and goes until 2:00 am on Sunday night / Monday morning. Please make sure to reference the festival schedule for specific times.
IS THERE RE-ENTRY?
Yes, with wristband.
WHAT IF I LOSE MY WRISTBAND?
Don't lose it. You will have to purchase a new ticket if you lose your wristband. Head over to the main stage box office if this happens to you.
WHERE CAN I GET WATER?
Water stations will be available throughout the festival footprint
WILL THERE BE FOOD AVAILABLE?
You bet! The best part about this… there’s an endless amount of food options up and down Broadway. We recommend everything and everyone. And -- especially Illegal Pete’s. Some of the main stages will have food trucks, and there’s a good chance a grip of those will be parked up and down Broadway.
I’M NOT 21, MY CHILD ISN’T 21… what can I do?
The Underground Music Showcase is intended to be open and accessible to all. However, certain realities and laws are worth noting.
This is a music festival occurring in many indoor and outdoor venues. It will be loud, it might be hot, it might be crowded. Please keep that in mind in considering bringing children.
The majority of the indoor venues are 21+, with the exception of Moe’s, Illegal Pete’s, Baere, Banded Oak, and the South Broadway Christian Church. Some others may or may not allow people under the age of 21 to enter, and this is up to each individual venue's discretion. Regardless of what ticket or wristband you have, no one under the age of 21 will be admitted to the majority of indoor venues.
Anyone under the age of 16 must be accompanied by an adult at all times. Kids under the age of 10 are free. 10+ must purchase a valid ticket.
CAN I BRING MY FURRY FRIEND?
Unfortunately, not unless it's a service dog. Hairy humans are welcome.
HOW DO I GET A HOLD OF THE TICKETING COMPANY? WHO DO I TALK TO IF I HAVE ORDER QUESTIONS?
CAN SOMEONE ELSE PICK UP MY TICKETS AT WILL CALL?
Yes. All you’ll need is the customized QR code from your ticketing email.
ARE THERE SINGLE DAY PASSES?
I ACCIDENTALLY DAMAGED MY WRISTBAND. WHAT SHOULD I DO?
Any damaged or tampered with wristbands will not be allowed for use accessing the festival. You may inquire further via e-mail at firstname.lastname@example.org to address your issue specifically. Or, visit one of the box offices.
IS A 3-DAY FESTIVAL PASS THREE SEPARATE TICKETS?
No. A three-day pass is a single wristband that is worn for the entire weekend.
CAN I SELL / GIVE MY WEEKEND PASS TO A FRIEND? HOW?
Sure, but we highly suggest you attend yourself! Simply forward your confirmation email to your friend so they can redeem it at one of the box offices. Please note… once a festival ticket has been scanned once -- that’s it!
Do not buy passes from a 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any 3rd parties.
Scalped passes are subject to cancellation at any time without warning.
THERE ARE QUITE A FEW ACTS PERFORMING DURING THE UMS. DOES MY WRISTBAND LET ME SEE ALL OF THEM?
Your UMS wristband gets you access to each and every performance. Keep in mind, however, that many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change whether due to volcanoes or any other reason.
DO YOU HAVE A LIST OF WHAT IS AND ISN'T ALLOWED?
Check our Festival Info page for information on allowed items.
HEY SINCE MARIJUANA IS LEGAL NOW, THAT MEANS I CAN USE IT AT THE UMS RIGHT?
Nope. Marijuana or marijuana products are NOT allowed inside the Underground Music Showcase. If that changes we will update this answer.
WHAT ARE CONSIDERED "PROFESSIONAL" CAMERAS AND DIGITAL CAMERAS?
Professional cameras are digital cameras or any cameras with a removable lens.
WHAT'S THE DEAL WITH PARKING?
There isn’t much! Take a Lyft! We'll have a Lyft promo code for the whole weekend. Walk, rollerblade or better yet, ride a bike to the festival and park it at of the many bike racks up and down Broadway! This will also make moving between venues much easier and quicker to boot! The streets surrounding the UMS festival footprint are for those who live/work there. Let’s not make this any harder on anyone, and safe alternative transportation rules!
FROM 5TH TO ALAMEDA IS A REALLLLLLY FAR. HOW DO I GET AROUND EASIER?
We’ve partnered with e-Tuk to provide safe FREE rides up and down Broadway (and surrounding streets) on Friday and Saturday evening. They’ll be doing runs between all the outdoor stages from 6 - 11 pm each night. The first 300 guests that take a Lyft to UMS will receive a specialty wristband, good for $1 off all drinks ALL weekend (one drink per visit to the bar, not valid on drink tokens)! Plan to take a Lyft and show your receipt to a Lyft ambassador upon arrival to get your wristband. Get there early to make sure you don't miss out! Also, don't forget to use promo code UMS2018 for 25% off your first ride to UMS (valid all weekend, for current and new Lyft riders). Or feel free to ride a bike, or take a walk and take in the sights and experience all that Broadway has to offer.
WHERE CAN I PARK MY RV OR MOTORHOME? IS THERE RV/MOTORHOME CAMPING?
Sorry, there is no parking or camping for RVs or motorhomes.
WHERE IS THE NEAREST TRAIN OR BUS STOP?
WHERE IS THE NEAREST GAS STATION, DRUGSTORE, FOOD PLACE, GROCERY STORE, COFFEE SHOP, ETC?
There’s a number of convenience stores up and down Broadway.
Google is your friend!
WHAT IF I'M ARRIVING IN A LIMO?
This obviously means you know how to plan ahead. Please have your driver drop you off in safe location near any of the four outdoor stages.